Our team of experts is available to support you in your everyday tasks and answer your questions.
Located in the cloud zones where we operate, our teams are trained to deal with all your requests and deliver the most appropriate solutions for your projects. At no extra cost, our technical support uses the “Follow the sun” model, whereby you can contact us 24/7, 365 days a year.
Are you having problems managing your Cloud infrastructure?
Are you looking for technical support that is available 24/7 and capable of answering questions about your cloud environments?
To get answers to your questions, contact us!
- Online assistance via the Help desk
« As a Support Manager at 3DS OUTSCALE, customer satisfaction is our top priority. We assist our customers 24 hours a day and seven days a week in the use of their cloud resources and we guarantee the provision of in-service support”..
Gaëtan JEUNET, Chief Delivery Officer at 3DS OUTSCALE.
Customer satisfaction (2nd quarter of 2020)
Our experts maintain and supervise your digital resources in real time and track any infrastructure changes.
With ISO 27001:2013, ISO 27017 and ITIL v3 methodology certifications, our team of experts is committed to providing you with the best services in line with our commitment to safety and quality policies.
In English or in French, our support team is skilled in answering you and handling your requests in the language of your choosing.
Available 24 hours a day, seven days a week, the technical support team is quick to respond to your queries.