OUTSCALE has implemented an Information Security Management System (ISMS) based on the ISO 27001-27017-27018 framework, as well as a 24/7 technical support which both ensure resilience and continuity of service. Their satisfaction level is regularly reviewed.
The General Terms and Conditions of Sale include Service Level Agreements (SLAs) (in French only).
In addition, in order to offer a unique customer experience, we provide:
- various materials to raise awareness on the Cloud, such as videos, articles, and white papers (French only);
- customer support provided to our customers by dedicated Technical Account Managers
Our Priority: The Security of Our Customers’ Personal Data
OUTSCALE’s mission is to provide its customers with fully trusted Cloud services that guarantee the security of their data and the performance of their services, while meeting the highest market requirements.
To achieve this, we have undertaken different certification and qualification processes for our ISMS since 2014:
- ISO 27001-27017-27018,
- Health Data Hosting (HDS),
- SecNumCloud Qualification (French only), delivered by the French National Agency for the Security of Information Systems (ANSSI). We are very proud to have been the first IaaS provider to obtain this qualification.